Monthly Archives: October 2000

Creating a positive work environment

Hug Your People - Available from Amazon.com

Hug Your People

by Jack Mitchell.

“This book shows you how to create a ‘niceness culture’ where employees feel compelled to stick around and take a genuine interest in the organization and its customers.” – Ross Reck

Fish!  A Remarkable Way to Boost Morale and Improve Results by Stephen Lundin, Harry Paul and John Christiensen.

“A handbook for how to energize your workplace.” – Ross Reck

Customer service

Hug Your Customers by Jack Mitchell.

“This book is an inspiring handbook on how to perform the kind of service that keeps customers coming for more.” – Ross Reck

Customers for Life by Carl Sewell and Paul B. Brown.

“A lively, down-to-earth narrative that shows you how to set the standard for customer service.” – Ross Reck

Thinking outside the box

Left on Red: How to Ignite, Leverage and Build Visionary Organizations by Bill Glynn.

“This book show you how to win big by swimming against the current, going against the grain or turning left on red.” – Ross Reck

Paradigms: The Business of Discovering the Future by Joel A. Barker.

“This book shows you how to spot changes before the unfold and how to profit from them.” – Ross Reck

Improving your interpersonal effectiveness

Revved!  by Harry Paul and Ross Reck.

 “This book will show you how to take your effectiveness as a person, team leader, supervisor, manager or executive to the next level and beyond.” – Ross Reck

How to Win Friends and Influence People by Dale Carnegie.

 “This book is the ‘classic’ for becoming a more effective person.” – Ross Reck

The Power of Nice By Linda Kaplan Thaler and Robin Koval.

 “This book show how doing nice things spreads and rebounds—often in unexpected ways—to our benefit.  It clearly illustrates how nice people really do finish on top.” – Ross Reck

Management/Leadership

Instant Turnaround! Getting Employees Excited About Coming to Work and Working Hard by Harry Paul and Ross Reck.

“This book shows you how to tap into the unrealized potential of your employees by treating them like they really are your most important resource.” – Ross Reck

The X-Factor:  Getting Extraordinary Results From Ordinary People by Ross Reck.

“This book shows you how to use a simple four-step process to get employees to perform at an extraordinary level.” – Ross Reck

Sales

Turn Your Customers Into Your Sales Force by Ross Reck.

“This book doesn’t just show you how to ‘get the order,’ it shows you how to ‘get the business!’”  It’s all about building long term relationships that generate repeat and referral business.” – Ross Reck

The Sales Bible by Jeffrey Gitomer.

“This book is a masterpiece that no salesperson should be without.” – Ross Reck

Negotiation

The Win-Win Negotiator by Ross Reck and Brian Long.

“The book distills the entire negotiation process down to four simple steps.  These four steps can make anyone a winner.” – Ross Reck

Getting to Yes by Roger Fisher and William Ury.

“This book is full of excellent advice on how to negotiate agreements that make both parties better off.” – Ross Reck

Advice for first time managers

What Do I Do When I Get There?  A New Manager’s Guidebook by Rod Collins.

“This book contains nothing but rock solid advice on how to be a successful first time manager.  It will enable you avoid the painful process of learning how to manage and lead through trial and error.”  – Ross Reck