I would like to share an excerpt from an email I received from a recent seminar participant about a highly effective manager:
“I have been reading the manuscript of your new book Instant Turnaround! The concept is so simple, yet it’s amazing how most people do not understand it or have time for it—not even in their own families! It reminds me of a super effective manager I once had. Daily he would visit as many people in our department as he could with a never empty cup of coffee. He would sit with the person he was visiting for up to 15 or 20 minutes exchanging information about himself and listening to obtain information from the worker. This created a very happy workforce and everyone went more than the extra mile necessary to accomplish their work. Needless to say, this manager was sorely missed when he was promoted.” This manager showed a genuine interest in the people who worked for him and they went out of their way to make him successful–it doesn’t get any simpler than that.