An Example of a Highly Effective Manager

I would like to share an excerpt from an email I received from a recent seminar participant about a highly effective manager:

“I have been reading the manuscript of your new book Instant Turnaround!  The concept is so simple, yet it’s amazing how most people do not understand it or have time for it—not even in their own families!  It reminds me of a super effective manager I once had.  Daily he would visit as many people in our department as he could with a never empty cup of coffee.  He would sit with the person he was visiting for up to 15 or 20 minutes exchanging information about himself and listening to obtain information from the worker.  This created a very happy workforce and everyone went more than the extra mile necessary to accomplish their work.  Needless to say, this manager was sorely missed when he was promoted.”   This manager showed a genuine interest in the people who worked for him and they went out of their way to make him successful–it doesn’t get any simpler than that.

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About Ross Reck

Who am I? I am the author of The Engagement Formula, Turning Your Customers into Your Sales Force, The X-Factor and my popular weekly newsletter: Ross Reck’s Weekly Reminder. I'm also the coauthor of Instant Turnaround!, REVVED! and the best selling The Win-Win Negotiator. I've also spoken at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. My consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox. I received my Ph.D. from Michigan State University in 1977. From 1975 to 1985 I served a Professor of Management at Arizona State University. During my career at ASU I was the only two-time recipient of the prestigious “Teaching Excellence in Continuing Education” award and was identified by the university as an “Outstanding Teacher.” In 1985 I left my position at ASU to search full-time for a new "Management Model" to replace the current model with it's emphasis on authority, control and formal communication channels. Last February, I found it (it's actually a leadership model) and it's featured in my new book, The Engagement Formula: Three Simple Steps that Guarantee Full Employee Engagement.

2 thoughts on “An Example of a Highly Effective Manager

  1. Harry

    Hopeful the manager in his new position can have a greater impact. Much like the COO of Best Buy, Brian Dunn who came up through the ranks from stereo salesman to his new job(starting June) as CEO. Brian has never forgotten the importance of the people closest to the customer and continues to support them in his new role. A recent Wall Street Journal article quoted the current CEO, Brad Anderson, “Brian particular gift is that he is genuinely interested in the blue-shirts(front line) as people and they can tell.” No wonder Best Buy is still around and will survive and thrive.

  2. Ross Reck Post author

    Well put! You hit the nail on the head. I wish more places were run like Best Buy; the world would be a better place.

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