Four Secrets to Becoming a More Effective Boss

Do you have a department, team or sales force where the employees are demoralized because of today’s bad economy or where they routinely underachieve, fail to take initiative or refuse to work together as a team?  As a boss, would you like to turn your situation around immediately-as in overnight?  Well, you can, if you’re willing to do the following four things sincerely, consistently and well:

  •  Be Real.  Be yourself and let the real you shine through. There’s no room for arrogance if you expect to bring out the best in people.  When you’re real-open, honest, approachable, humble, respectful and caring-people will respect you, work hard for you and see to it that you are an incredibly successful boss.
  • Be Appreciative.  One of the strongest needs of our human existence is the need to be appreciated-people crave appreciation almost as much as they crave food.  So, if you as a boss make it a point to sincerely thank your employees for the things they’ve done on your behalf, they’ll make it point to give you their best efforts.  The lesson here is that you can’t say “thank you” too often.
  • Be Interested.  This is all about treating people like they really are your most important resource-after all; it’s their level of effort that determines your success.  You do this by getting out of your office and getting involved with your employees-get to know them and let them get to know you, ask their opinion on things and listen to what they have to say and take appropriate action when necessary.
  •  Be Nice.  Being nice is about smiling and saying or doing something that brightens the day of each person you come into contact with.  A study recently reported in the Harvard Business Review found that being nice-making those around you feel good about themselves-is more important to your success as a boss than how competent you are.

The lesson here is that if you treat your people well-treat them with respect and show them you care-they’ll return the favor by making you look like a genius as their boss.

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About Ross Reck

Who am I? I am the author of The Engagement Formula, Turning Your Customers into Your Sales Force, The X-Factor and my popular weekly newsletter: Ross Reck’s Weekly Reminder. I'm also the coauthor of Instant Turnaround!, REVVED! and the best selling The Win-Win Negotiator. I've also spoken at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. My consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox. I received my Ph.D. from Michigan State University in 1977. From 1975 to 1985 I served a Professor of Management at Arizona State University. During my career at ASU I was the only two-time recipient of the prestigious “Teaching Excellence in Continuing Education” award and was identified by the university as an “Outstanding Teacher.” In 1985 I left my position at ASU to search full-time for a new "Management Model" to replace the current model with it's emphasis on authority, control and formal communication channels. Last February, I found it (it's actually a leadership model) and it's featured in my new book, The Engagement Formula: Three Simple Steps that Guarantee Full Employee Engagement.

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