Managerial Insights From Job Interviews

My wife has conducted a fair number of job interviews in recent years.  One of the questions she always asks is: “What kind of supervisor do you prefer?”  Never once has anyone said, “I’d love to be micromanaged.”  Or, “I love it when my boss points out my mistakes and ignores what I do well.”  Or, “I absolutely love to be berated in front of others.”  As Harry Paul and I point out in our new book, Instant Turnaround!, these are the kinds of managerial behaviors that create unhappy and unproductive employees which makes you as a team leader, supervisor or manager look incompetent.  On the other hand, if you want to succeed as a manager, why not give your employees what the truly want.  Treat them with dignity and respect and then get out of their way and give them the opportunity to make you look good.

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About Ross Reck

Who am I? I am the author of The Engagement Formula, Turning Your Customers into Your Sales Force, The X-Factor and my popular weekly newsletter: Ross Reck’s Weekly Reminder. I'm also the coauthor of Instant Turnaround!, REVVED! and the best selling The Win-Win Negotiator. I've also spoken at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. My consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox. I received my Ph.D. from Michigan State University in 1977. From 1975 to 1985 I served a Professor of Management at Arizona State University. During my career at ASU I was the only two-time recipient of the prestigious “Teaching Excellence in Continuing Education” award and was identified by the university as an “Outstanding Teacher.” In 1985 I left my position at ASU to search full-time for a new "Management Model" to replace the current model with it's emphasis on authority, control and formal communication channels. Last February, I found it (it's actually a leadership model) and it's featured in my new book, The Engagement Formula: Three Simple Steps that Guarantee Full Employee Engagement.

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