In their book, The Invisible Employee, Adrian Gostick and Chester Elton estimate the cost of employee turnover in America to be 1.7 trillion dollars annually. That’s a huge drain on American businesses. They also cite studies which point out that the biggest single reason people quit their jobs is the behavior of their immediate bosses–they were either abusive, didn’t care about them, didn’t listen, didn’t notice or appreciate what they did or were only out for themselves. Believe it or not, there’s good news in all of this. If American businesses would simply teach their supervisors and managers how to interact more positively with the people who work for them, they could reclaim the lion’s share of that 1.7 trillion dollars. We’re talking about basic behaviors like being nice instead of nasty or indifferent, noticing the things employees do and saying thank you. These behaviors don’t sound all that profound, but if the majority of supervisors and managers in America effectively executed these behaviors, it would fatten the bottom lines of American businesses by more than a trillion dollars–now that is profound.