The Power of Kindness–a Lesson for Bosses

When it comes to impacting people’s lives, nothing is more powerful than kindness.  As Albert Schwietzer once said: “Constant kindness can accomplish much.  As the sun makes ice melt, kindness causes misunderstanding, mistrust and hostility to evaporate.”  Leo Buscaglia put it this way: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, and honest compliment or the smallest act of caring, all of which have the potential to turn a life around.”  Henry James echoed these sentiments when he said: “Three things in human life are important.  The first is to be kind.  The second is to be kind.  And the third is to be kind.”  Kind acts are what we were put on this planet to do.  They require very little effort, but they have the power to change people’s lives.  On top of that, kind acts have a homing quality; they always seem to find their way back to the person who performed them.  Highly effective bosses have figured this out–kindness is a big reason for their success.

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About Ross Reck

Who am I? I am the author of The Engagement Formula, Turning Your Customers into Your Sales Force, The X-Factor and my popular weekly newsletter: Ross Reck’s Weekly Reminder. I'm also the coauthor of Instant Turnaround!, REVVED! and the best selling The Win-Win Negotiator. I've also spoken at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. My consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox. I received my Ph.D. from Michigan State University in 1977. From 1975 to 1985 I served a Professor of Management at Arizona State University. During my career at ASU I was the only two-time recipient of the prestigious “Teaching Excellence in Continuing Education” award and was identified by the university as an “Outstanding Teacher.” In 1985 I left my position at ASU to search full-time for a new "Management Model" to replace the current model with it's emphasis on authority, control and formal communication channels. Last February, I found it (it's actually a leadership model) and it's featured in my new book, The Engagement Formula: Three Simple Steps that Guarantee Full Employee Engagement.

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