When it comes to impacting people’s lives, nothing is more powerful than kindness. As Albert Schwietzer once said: “Constant kindness can accomplish much. As the sun makes ice melt, kindness causes misunderstanding, mistrust and hostility to evaporate.” Leo Buscaglia put it this way: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, and honest compliment or the smallest act of caring, all of which have the potential to turn a life around.” Henry James echoed these sentiments when he said: “Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.” Kind acts are what we were put on this planet to do. They require very little effort, but they have the power to change people’s lives. On top of that, kind acts have a homing quality; they always seem to find their way back to the person who performed them. Highly effective bosses have figured this out–kindness is a big reason for their success.