You Get Noticed When You Do The Right Thing

Doing the right thing makes you look good and it energizes those around.  Often we are faced with situations where we ask ourselves, “Should I do the right thing or take the easy way out?”  I was on a Hertz Rental Car bus not long ago at Chicago’s O’Hare International Airport.  A pregnant woman traveling with three kids and five suitcases was getting off the bus at the United Airlines terminal.  All the driver was required to do was to help the woman and her children off the bus and put her bags on the curb (the easy way out).  Instead, he carried her bags to the entrance of the terminal, loaded them onto a Smartcarte and then turned the cart over to the woman (the right thing).  When he returned to the bus, he was greeted with cheers and a thunderous ovation.  The energy level on the bus for the rest of the ride was unbelievable as everyone was blown away by the driver’s actions.  The next time you are tempted to take the easy way out, keep in mind that people are watching.  So, do the right thing and blow them away–you’ll be glad you did!

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About Ross Reck

Who am I? I am the author of The Engagement Formula, Turning Your Customers into Your Sales Force, The X-Factor and my popular weekly newsletter: Ross Reck’s Weekly Reminder. I'm also the coauthor of Instant Turnaround!, REVVED! and the best selling The Win-Win Negotiator. I've also spoken at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. My consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox. I received my Ph.D. from Michigan State University in 1977. From 1975 to 1985 I served a Professor of Management at Arizona State University. During my career at ASU I was the only two-time recipient of the prestigious “Teaching Excellence in Continuing Education” award and was identified by the university as an “Outstanding Teacher.” In 1985 I left my position at ASU to search full-time for a new "Management Model" to replace the current model with it's emphasis on authority, control and formal communication channels. Last February, I found it (it's actually a leadership model) and it's featured in my new book, The Engagement Formula: Three Simple Steps that Guarantee Full Employee Engagement.

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